The PMs who win in the AI era won’t be the ones who process the most data. They’ll be the ones who ask the right questions — of the data and of their customers.
When customers describe a solution, they are almost always wrong. When customers describe a problem, they are almost always right. The key, as you've said, is personal experience with people who buy and use your products. Not salespeople. Not developers. Not executives. Customer Conversations have been the pattern for product management success since I started decades ago.
Spot on. I’ve been prioritizing customer interviews over everything recently. Synthesized data from these conversation are the best thing you can share that resonate with leadership. Just be sure to mentioned you used AI to help.
When customers describe a solution, they are almost always wrong. When customers describe a problem, they are almost always right. The key, as you've said, is personal experience with people who buy and use your products. Not salespeople. Not developers. Not executives. Customer Conversations have been the pattern for product management success since I started decades ago.
Spot on. I’ve been prioritizing customer interviews over everything recently. Synthesized data from these conversation are the best thing you can share that resonate with leadership. Just be sure to mentioned you used AI to help.
Valuable customer conversations are the real competitive advantage!